Catena Support
We’re here to help you get back to focusing.
Need help with Catena? Email team@juliennestudios.com. Include your app version, device model, and what happened. Never send your password or payment card details.
Purchases and Catena Pro
Open Insights from the app menu to see Catena Pro and Restore Purchases. Use the same Apple or Google account that made the purchase. Lifetime is a one-time purchase with no renewal. Recurring subscriptions can be managed through your Apple or Google Play account.
Manage Apple subscriptions · Request help with an Apple charge
Manage Google Play subscriptions · Request a Google Play refund
Report content or block an account
Use Report or Block user on another person’s profile, or Report group content in a group’s controls. You can also email team@juliennestudios.com with the account or group name and a description of the issue. If a safety check holds your own content, include its review reference and explain why you believe it is appropriate. Checks can make mistakes; support can review the decision. Please do not email graphic or explicit images; identify the in-app content or review reference instead. See our community safety rules.
Delete your account
Open Settings in Catena and choose Delete Account. Deletion is permanent and has no recovery window. It does not cancel an App Store or Google Play subscription. If you no longer have the app, email us from your account’s email address. How account deletion works.
Privacy and data requests
For access, correction, or deletion questions, contact team@juliennestudios.com. Read our Privacy Policy and Terms.